Frequently asked questions
What people ask before buying at Entrenai: delivery times, returns, payment and tracking. If something is missing, get in touch.
Shipping
How long does an order take to arrive?
- Usually 10 to 17 working days from the moment payment is confirmed. The Balearic and Canary Islands, Ceuta and Melilla have different times, listed in the shipping terms.
Can I track my order?
- Yes. As soon as the order ships, we email the tracking number with the carrier link. It also appears on the order page, which you reach from the link in the confirmation email.
How much is shipping?
- Standard shipping is free with no minimum order: its cost is already inside each product price, so the figure on the product page is what you pay.
Can I get it sooner?
- For some products, yes. When a faster method is available for what is in your cart, it appears before payment with its own delivery time and price, and you are only charged the difference over the shipping already included. If you pick nothing, it ships by the included method — 10 to 17 working days — at no extra cost.
Returns
How long do I have to return something?
- Fourteen calendar days from receiving the order, which is the right of withdrawal granted by Spanish law. No reason needed.
Payment
How do I pay?
- Payment is processed by Stripe, which accepts cards and the usual methods. Your card details never pass through our servers: you enter them directly on Stripe’s page.
When is my order considered paid?
- When Stripe confirms the charge. Returning to the shop after paying does not confirm anything by itself: if the order shows as pending, the confirmation has not arrived yet, and the page updates on its own as soon as it does.
Orders
Do I need an account to buy?
- No. You can check out as a guest with just an email address, which is where the confirmation and tracking go. An account is optional and lets you see your order history later.
I lost the confirmation email. How do I find my order?
- Every order has its own address, sent only to the buyer’s email. If it is lost, you can create an account with that same email and the order will appear in your history once the address is verified.
The shop
What data of mine do you keep?
- What the order needs: your email, the shipping address and the order itself. Usage measurement works without cookies and without identifying anyone persistently. It is all set out in the privacy policy.